Aero – Financial Services – Managing Sensitive Data, Printing Personalized Communications and Direct Mail Processing

Aero provides a wide variety of services to help you reach your target markets and differentiate your products. This can mean managing sensitive data, printing personalized communications, or direct mail processing to reach the customers you have and gain the attention and trust of those you’re targeting. Our direct mail, digital printing, and fulfillment services are a cost effective way to meet your key marketing objectives and build your business.

Featured Case Study

Fifth Third Bank can count on their data—with far fewer resources

The Challenge
Fifth Third had been challenged with performance of their internal service centers, which supported product, premium, and collateral distribution to their 1,000+ branch locations. Because they were using an outdated order and inventory management platform and incurred heavy manual transactions, they craved immediate efficiency gains, reduced costs, and elimination of supply chain fat. They had only 75 days to go live with a new partner, which required moving 1,500 pallets and 3,000 SKUs to shut down their 12,000 square foot facility that serviced all branch locations, and have a new fulfillment partner in place and shipping orders with no disruption of service.

The Solution
Based on our strategic location and capabilities to facilitate the necessary transition in a short timeframe, Fifth Third selected Aero to upgrade their systems and handle their fulfillment needs. We were able to extract data from their current management platform, integrate with their Oracle SAP system, and utilize the single-source online fulfillment management system, aeroNavigator™. Our solution included upgraded capabilities for branch locations to order supplies, sophisticated reporting capabilities that tracked user transactions by cost center and general ledger. It also accommodated multiple inbound and outbound data feeds fully integrated with Fifth Third systems, allocation and allotment inventory strategies that supported FIFO needs, and an automated vendor PO system operated through dynamic reorder points calculated by the system. Another critical feature of the complete solution was an extensive customized security system developed with a limited-access vault to meet their requirements for storing blank cashier’s checks and serialized tracking of each check received, stored, and shipped that could be vulnerable to fraud if mishandled.

The Results
Aero helped Fifth Third increase efficiencies, simplify the order and flow-through process, reduce per branch order costs, and improve bottom line performance. The quality and timeliness of data going into their general ledger system increased, while supply chain excess and program risk clearly decreased. Aero has been able to scale with their branch growth, expanding to service more than 350 additional banks in just two years.