Successful direct marketing depends on good data. Whether you’re managing a simple mailing list of qualified prospects or a custom-built database to track your customers’ buying habits, we have the flexibility to provide the database services you need for a successful program. For example, we can help you identify and maximize your opportunities, improve your list accuracy, and enhance results through list segmentation.

We offer expertise in mailing and fulfillment services. Whether mailing several hundred thousand pieces or a smaller mailing of unique elements that must be hand-assembled, we have all the software and experience to make sure your mailing qualifies for maximum postal discounts.

Our mailing and fulfillment services include:

As the Midwest's leading packaging and shipping specialists, we can handle kit assembly, kitting, and packaging projects of any size and make sure your packages arrive on time and in excellent condition. Beyond delivering with the highest quality, we create solutions that help you save money on mailing costs, prevent damaged shipments, and give you the flexibility to ship a wide variety of items with ease.

We routinely provide kit assembly for packages like Point-of-Sale/Point-of-Purchase kits and wholesale club product packs for shipment to stores. We maintain a special expertise in custom kitting from your new or existing inventory—whether your quantity is just a few hundred or several thousand.

Our premium kit assembly, kitting, and packaging services include:

• Packing of any kind of product or mailing, particularly point-of-sale materials
• Kit assembly of point-of-purchase kits
• Kitting of multi-product or bulk-product packages for wholesale clubs
• Custom packing
• Poly-bagging
• Shrink-wrapping

We offer a wide array of print fulfillment solutions.

Online Customization Tool

The customization tool integrated within aeroNavigator™ gives you a competitive edge in 1:1 marketing, with little effort and cost. aeroNavigator™ is a single online portal that gives you complete control of your print management. The customization tool makes it easy to edit, proof, and customize key marketing and collateral documents within a controlled environment. You can provide your clients or users with access to predefined templates or frequently changing documents. Your users can add contact information and logos, then preview the copy and easily add the customized item to their cart, giving them the power to produce the materials to market your business to your audience.

Key benefits:

• Print fulfillment is done at the time of the order, eliminating inventory costs
• Creation of personalized, versioned, branded documents in real time to differentiate your products and speak directly to a specific audience
• Online approval and proofing feature to expedite process and ensure accuracy
• User friendly templates for customization and editing

Black & White and Color

• Print fulfillment can’t get much easier, or higher quality. We constantly invest in new technology and techniques to improve the communications that roll off our printers every day. Our capabilities ensure image precision, up to 2400 x 2400 DPI. We even offer low melt emulsion aggregation toner for an offset-like matte finish. All of our solutions are optimized for speed and accuracy, whether print or color, short runs, or larger format communications.

Web to print/On Demand

Our web-based software gives you ultimate control in print fulfillment when you’re marketing direct to consumers. Create high quality printed pieces with templates that are flexible enough to customize any message and represent your brand. Our designers work with you or your agency to set up the process. We create collateral templates by helping you determine the elements you want to change within your printed materials, define by how much they can change, and who has the access to change them. This gives you the ability to create up-to-the-minute marketing materials, sales letters, business cards, targeted ads, and catalogs that help reach your business goals.

Key benefits:

• Elimination of costs associated with printing, storing, and reprinting dated pieces
• Quick turnaround
• Option for full color or black and white

Do you need basic call center service to field customer phone calls and take orders? Or do you have multiple communication inputs, complicated product or service information, and complex customer service requirements that require highly skilled customer representatives?

Our CRM services are designed to improve your customer service by handling ALL your customer interactions – whether they come in through fax, phone, email or chat – at one single, knowledgeable location. aeroNavigator™ is the force behind this high level of integration with our clients’ programs. Through this single online portal, you have a complete view into your marketing supply chain, including order, inventory, printing, and call center management. Our customer service professionals provide accurate, up-to-the-minute answers because the system provides real time data. Whatever the caller needs to know, based on our clients’ customized business rules, scripts and knowledge access, our staff has an immediate answer so calls are remedied quickly and efficiently, with no need for call-backs. And our CRM software can be integrated with your system quickly and affordably.

Our services are available on a project, or ongoing basis and our multi-station operation is fully computerized and state-of-the-art.

Aero can help you optimize your membership programs, no matter how large or how complex. Our web-based tool supports key program details like: program overview, list of services provided with links to key providers, broker/reseller access, FAQs, enrollment/member log in, commission management and payment. We provide support for individual and organizational level participation with unique data specific to each user type so that you can maximize the benefits to your organization and to you program members.