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CROSS-CHANNEL FULFILLMENT

aero

Whether your company is B2B, B2C or a mix, Aero Fulfillment enables you to keep your brand promise to your customers or clients.

Is Omni-Channel a Waste of Your Time?

Is Omni-Channel a Waste of Your Time?

While implementing omni-channel approaches to sales may seem as simple as tossing a mobile version of your site on the web, or adding a few checkout buttons, the actual inner workings are extremely detailed. 
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Aero’s cross channel solutions are driven by our tier-one integration solution, which allows you to control eCommerce, order management, warehouse management, and transportation management applications in one touch.


Real-time fulfillment data is at your fingertips 24 hours a day, 7 days a week, powered by radio frequency (RF) technology and inline quality systems to ensure the most efficient and accurate results. Our multiple Midwest fulfillment locations and storage configurations allow us to easily support fulfillment of a wide variety of materials, including products, POP, and marketing collateral.

Customer Care

Our open architecture model provides All-In-One Reporting so you have access to Voice of the Customer reporting, First Contact Reporting, CSAT Reporting and Real Time Online Reporting.
Inbound
  • Customer Care
  • Customer Retention
  • Technical Support
  • Up-selling/Cross-selling
  • Call to activate
Outbound
  • Customer Acquisition
  • Customer Win-Back
  • Appointment Setting
  • Up-selling/Cross-selling
  • Direct Mail Follow Up
Back Office
  • Social Media Monitoring
  • Internet Sales Support
  • Appointment Setting
  • Credit Card Processing
  • Data/Order Entry
We offer standard connection models
  • Accessing web-based apps across internet connection 
  • VPN software (such as Citrix) on each agent desktop 
  • Appointment Setting
  • VPN tunnel between our networks across the Internet 
  • Data transfer via secure FTP

Reverse Logistics

Aero provides the reverse logistics services to support both B2B and B2C programs. Improve your cash flow, minimize inventory, ensure legal compliance, and maintain good working relationships with vendors.
We provide the following services:
Returns processing

One item from one consumer or  hundreds from a retailer — to one  central location for maximum efficiency  and cost effectiveness.

Return to vendor management

Manage the returns from retailers  to vendors accurately and efficiently.

Product recall management

From notifications through processing  and reimbursements. You’ll know  the recall was handled professionally  to meet all legal requirements.

Product recycling

We maximize the reuse of all  component parts and raw materials, as  well as regulatory-compliant disposal.

Vendor Management

Aero’s vendor management services are both flexible and cost-effective. Clients may continue to use their trusted vendors or choose to work with our partners. The real power of our services comes from leveraging our integration system.

 

  • Dynamic re-order points using standing purchase orders which allow Aero to re-order as needed.
  • Work flows designed to send key data to integrated suppliers
  • Managed freight programs
  • VPN tunnel between our networks across the Internet 
  • Specialized purchasing programs