Contrary to popular opinion, bigger is not always better. This may be particularly true when it comes to choosing a third-party logistics (3PL) provider. Large companies may be too distracted to give you the customized attention you need. Smaller companies may struggle to provide necessary products and services. A mid-sized company may be just the right fit. Below are some of the advantages of that choice.
It seems that every industry is buzzing about customer experience (CX), and with good reason. Whether it be on-line, over the phone, or face-to-face, these exchanges give you the opportunity to put your best foot forward. Delivering exceptional customer service should be a priority for every business. Here we talk about how this applies to the logistics industry.
With all the complexities of order fulfillment, there is no overall winner suited for every company. Considering all the areas of expertise, the right provider for one business may be the wrong provider for your business. So what is a conscientious supply chain manager to do?