Shipping and fulfillment services get your customers their orders quickly, efficiently, and cost-effectively.
Many factors influence customer satisfaction, but one of the most important things is the order
fulfillment process. When you get that part of your operations right, you'll see it reflected in customer
reviews, praising you for getting orders processed and shipped out quickly. When fulfillment has
problems, you end up getting a lot of negative reviews. It doesn’t matter how great the rest of your
customer experience is. If you’re getting the last step in the process wrong, then that’s going to be the
impression they’re left with.
When you’re starting to scale up and your B2B or B2c order volume has you falling behind in-house, a
3PL shipping and fulfillment partner can be one of the best investments for your business. The primary
benefit to using this type of service is to outsource the areas of your operations that are difficult to
support in-house. You get to focus more of your resources on your core business, while the 3PL takes
over getting the orders out to the customers.
The primary services that a 3PL offers include a customized pick and pack plan for your business, which
includes single items, full cases, and custom kitting, freight management for efficient use of freight for
your products, and a tried and tested supply chain technology center.
Consider that the 3PL’s entire business model revolves around a quality fulfillment and shipping service.
They invest heavily in the solutions that increase productivity and speed up shipping time. For example,
highly advanced fulfillment systems offer real-time updates on your orders, allowing you to know
exactly where a shipment is whenever a customer calls in for help. These types of systems use RF
technology coupled with inline quality systems to maintain the accuracy of the solution.
3PL companies offer many other services to support your fulfillment needs:
E-commerce stores are the obvious choice when it comes to a perfect match for 3PL services. You
already limit your overhead by not needing a physical retail location to support your online store, so you
can continue that cost effectiveness via 3PL.
More social media sites are integrating shopping into their own platforms. If you have a large and active
social media following, then you can get the extra help for fulfilling the increased order volume. They
can also support your ongoing growth.
You know that your demand is going to go through the roof with a deeply discounted sales event. Have
your 3PL partner on standby, ready to scale up in an instant.