It seems that every industry is buzzing about customer experience (CX), and with good reason. Whether it be on-line, over the phone, or face-to-face, these exchanges give you the opportunity to put your best foot forward. Delivering exceptional customer service should be a priority for every business. Here we talk about how this applies to the logistics industry.
The COVID-19 pandemic has been a major disruptor of the logistics industry, with shortages and delays being the norm over the past year. Many companies are still not in full recovery. Moving forward, those companies that can take a fresh look at how they forecast and plan, stand the best chance of remaining viable. Here we will explore three ways to do that.
Omni-channel is a hot topic right now, but what does it mean? If you look up “omni” in a dictionary it is defined as all/everywhere. Applying this to logistics means that you can tailor the process to meet the needs of individual customers. Third Party Logistics (3PL) companies that are doing business in this fashion are transforming the industry. There are three areas where this true.
To see a warehouse running like a well-oiled machine is a thing of beauty. It seems that it would be simple enough to achieve, but there are numerous areas where breakdowns in the process can occur. Learning what to look for, and ways to improve and even optimize operations, is possible. Warehouse efficiency, as well as good warehouse real estate management, is attainable with a focus on the following five key areas.
Everyone in your company has likely experienced the difficulty of inaccurate inventory—from the warehouse picker staring blankly at a bin that shouldn't be empty to the customer service rep explaining to distressed customers that their items are backordered. It's a natural part of doing business, right? Not entirely. Inventory accuracy may be a moving target, but it doesn't mean you can stop aiming for it.
Want to know how to get close—or even within—that coveted bull's-eye in your own warehouse? Try these scalable tips, compiled from industry experts.
Topics : Supply Chain Logistics
It has now been one year since COVID-19 was declared a pandemic. To say that it has been a challenging time is an understatement. Disruptions and restrictions were common. Shortages and delays were the norm. Moving forward, those companies that have found ways to adapt will thrive. A focus on the areas discussed below will become even more valuable as circumstances continue to change.
Third-party logistics (3PL) is a multi-billion dollar industry. Most of the Fortune 1000 companies use some sort of 3PL services; but for your business, you may be questioning whether the timing is right for you to take the plunge. The decision to contract with a fulfillment partner is a big one. There may be some hesitation due to unanswered questions. Knowing what to look for and what to ask of a potential provider is important. Here are five common concerns and ways to turn them to your advantage.
When fulfilling your e-commerce orders, supply chain efficiency plays a major role within the warehouse. Your supply chain performance measurements may fundamentally differ from day to day, depending on which facets need work. Many factors — both inside and outside the warehouse play a professional tug of war with your goals and intentions, requiring constant adjustment just to maintain the status quo. Few logistics professionals have time — from scratch, anyway — for constant recalibration, which is why Key Performance Indicators (KPIs) are so important.
Topics : Supply Chain Efficiency
With e-commerce fulfillment centers facing down a proverbial tide of year-end business, productivity and efficiency soar to the top of managers' wish lists. How do you fulfill your e-commerce orders and give these must-have gifts to your managers? Here are five ways to prepare for the winter storm of orders without breaking a sweat or investing in expensive new warehouse technology:
With all the complexities of order fulfillment, there is no overall winner suited for every company. Considering all the areas of expertise, the right provider for one business may be the wrong provider for your business. So what is a conscientious supply chain manager to do?
Partnering with Aero's warehousing and fulfillment centers frees up your time and worry, so you can focus on what you do best - growing your businesses. Our fulfillment warehouse takes care of inventory management, packing, and shipping, leaving you more time for product development, marketing and sales.
When setting up an eCommerce business, one of the most important things to consider is how your customers will get their orders. You have two warehouse options to choose from - fulfillment centers and distribution centers.
Your warehouse management system is an integral component of your business, especially if you run an eCommerce business. Customer satisfaction depends on how efficiently you can process orders. If your warehouse picker takes too much time walking from one place to another, chances are you won't deliver your customers' orders on time. When you work with Aero, you will get guaranteed quality service within your warehouse.
Warehouse fulfillment starts with finding the relevant stock so that it can be properly packed. The Pick and Pack Warehouse may choose to automate this process to save time and reduce labor costs. Without a great inventory management system in place, there's no way to make the pick packing efficient.
As a warehouse manager, you know how essential warehouse picking is in the supply chain. At Aero, getting your orders out on time means careful planning of all warehouse activities. Order picking is one area where inefficiencies take a serious bite out of the bottom line.
During this time when the coronavirus pandemic caused many businesses to close or slow down, you might have discovered some weaknesses and risks in your supply chain. You might even have new priorities.
As we all begin to ramp business back to full capacity, now may be a good time to take a look at your logistics and maybe revamp a few things to make sure your fulfillment plan is ready for a restart.
The Hidden Pitfalls of In-Store FulfillmentOffering a variety of options to get items to customers is good business, but keeping everything in one place might not be the best idea. With the goal of saving money and consolidating inventory, many stores are turning to in-store fulfillment. The practice has its drawbacks.
Businesses which fall into the trap of putting too much focus on manufacturing and inventory costs are being held back from their full potential as they fail to acknowledge the inefficiencies arising through weak links in the supply chain.
Parting may be sweet sorrow, in interpersonal relationships, according to the Bard, but in business it can be what saves your company. Vendor management best practices place a great deal of focus on how to manage and optimize the existing relationships your supply chain depends on, but they may fall short on guidance when it comes to enough is enough and it is time to break things off with an underperforming vendor.
Severing business relationships is never easy, but much like a dead tree branch must occasionally be pruned to ensure the tree stays healthy, knowing when to call it quits with troublesome vendors is a skill worth cultivating.
Order processing fulfillment involves each individual step a business or organization takes from the initial point of receiving an order to getting that order to the customer. It is the way that each organization responds to and ultimately fills an order.